Hayes Hamilton

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FAQ AND NOTES ABOUT OUR PRODUCTS

All materials used to embellish the Hayes Hamilton Home art pieces, with the exception of the hand-painted coral cabochons, are chosen for the inherent beauty of their natural qualities. They have been sustainably sourced from around the world and each item is hand made in my studio.

 - Due to the fragile nature of these designs, please clean and handle with care -

 


CUSTOMER SERVICE  -  SHIPPING AND RETURNS

Shipping:

Once we have shipped your order, we will send you an email with shipping details and a UPS tracking number. Follow the link in the email to check the estimated arrival of your order.

You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, ups will leave a re-delivery slip. We cannot ship to post office boxes, apo/fpo addresses or a hotel or motel address.

We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

Returns:

You may return any product ordered on the hayeshamilton.com website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused and in the same condition in which it was received with all tags and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.

To return a product, login to your account to request a returns merchandise authorization (RMA) or contact customer service at info@hayeshamilton.com.

For more information on returns please see terms and conditions.

 


OUR PRIVACY POLICY


What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

- To personalize your experience (your information helps us to better respond to your individual needs)

- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

- To process transaction (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

- To administer a contest, promotion, survey or other site feature

- To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser -- if you allow -- that enables the sites or service providers systems to recognize your browser and capture and remember certain information.)

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.hayeshamilton.com

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us.

 


www.hayeshamilton.cominfo@hayeshamilton.com
HAYES HAMILTON ©2017.  All rights reserved.  No photos may be used without permission.